On 2 November 2009, QAZKOM has established a dedicated telephone line to expedite the process of addressing loan delinquency cases among Borrowers of Almaty and Astana.
There is a penalty reduction procedure* for Borrowers who are willing to repay their arrears partially or in full. Borrower should call the “hot line” in order to apply. Decision on the application will be taken within one working day.
Applications on repayment of arrears and penalty reduction are processed in cases where Borrower in fact has money, which he/she is ready to put into his/her account within one working day after the decision has been taken by the bank.
"Hot line" number is +7 (727) 2-44-22-29 (for Almaty and Astana).
*reduction in the size is determined by the authorized body when considering the application