In case of loss or theft of your QAZKOM card block your card as soon as possible by calling the 24/7 call-center +7 727 2-585-25, +7 727 2-952-930, 8 8000 90 8000 (toll-free for Kazakhstan). Provide the staff with your full name, passport details and your keyword, specified in the card-issuing statement. QAZKOM manager will block your card and tell you what to do next.
Your telephone request for blocking must be confirmed by submitting a written application to the QAZKOM office within 2 working days from the date of your call.
If your card was removed
In case of card withdrawal at bank's office or a trade outlet you should demand the special document that is dated, the time is mentioned, reason for withdrawal described. All these should be signed by the manager who removed the card. Then immediately call 24/7 QAZKOM call-center on +7 727 2-585-25, +7 727 2-952-930, 8 8000 90 8000 (toll-free for Kazakhstan).
You can reissue your card if it has been damaged. In case your card is lost or stolen, make sure that you have promptly blocked your account via the bank's call-center at +7 727 2-585-25, +7 727 2-952-930, 8 8000 8000 90 (toll-free for Kazakhstan) or on Homebank.kz mobile application.
SMS-banking - is an additional tool to control your card transactions! This service allows you any time
Get information about the money balance on the card
Control account replenishment and card transactions
Inform the bank to block the card in case of loss / theft / unauthorized access
Get SMS every time when any changes occur with your card
You can subscribe only with the necessary services of SMS-banking
Active services. By submitting a SMS request, you can
get information on your card balance
get mini report on 10 previous transactions with your card
block your card in case of loss / theft / unauthorized access
SMS-notification + Active services. You will automatically receive SMS-notifications about all cards' transactions. Furthermore you can always use Active services. You can set:
SMS-notification for one or several payment cards
Threshold amount you would like to receive SMS-notifications (for example, for all card transactions over 1000 tenge)
Transactions upu prefer to receive SMS-notification (for all card transactions or the card replenishment only, or card transactions made outside the Republic of Kazakhstan, etc.)
Payment for SMS-banking services is made in accordance with the tariffs applicable on the date of service use. Payment for mobileservices is made in accordance with the signed agreement between the cardholder and the relevant operator.
How to start using SMS-banking
1. Complete a simple registration process via QAZKOM ATMs
Insert the card into the ATM, choose the language and enter the PIN code
Select "SMS-banking" operation and the type of service
Go step by step the registration process for the SMS-banking selected services in acordance with proposed ATM instructions