Dear QAZKOM Customers, please find below information on passwords usage rules in order to proceed with 3D Secure and Secure Code internet payments. If you have any questions please contact QAZKOM Call Center: 7111 (free for mobile phones).
3D Secure or SecureCode - is your personal password required for safe online payments. If you pay for the purchase from online retailers that support this technology, you will be offered to enter a password 3D Secure / SecureCode.
This operation is similar to entering PIN-code at an ATM. Only you can use the card for online payments. With 3D Secure / SecureCode technology payment for online shopping becomes more secure.
Internet passwords 3D Secure / Secure Code are mandatory for Visa and MasterCard payment cards issued by JSC "Kazkommertsbank".
When shopping online you will be redirected to a page with 3D Secure (if your card is VISA) or the Secure Code (if your card is MasterCard) application with request to enter your secret password as the final confirmation of payment.
After you enter your secret password you will be identified in a few seconds and the payment will be confirmed.
Please find below key errors when making online payments and their possible causes.
If you have any questions about online payments and usage of QAZKOM 3D Secure / Secure Code please contact 24/7 QAZKOM Call-Center: 7111 (free call from mobile phone on the territory of the Republic of Kazakhstan)
Errors when making online payments and possible causes
The bank that issued your card, introduced some restrictions in use. You should contact the bank that serves your card to find out the cause and remove restrictions. Example: if you have a QAZKOM card, it has restrictions on payments in the amount of more than 100 notional currency unit in any currency for online shops. You need to install 3D Secure / Secure Code password at www.homebank.kz.
The bank that issued your card introduced some restrictions on its use. You should contact the bank that serves your card to find out the cause and remove restrictions.
Example: if you have a QAZKOM card, it has restrictions on payments in the amount of more than 100 notional currency unit in any currency for online stores. You need to install 3D Secure / Secure Code password on www.homebank.kz.
Card data entered incorrectly: card number, expiration date, CVV2 / CVC2 / CID code or the name on the card. Ensure the correctness of the entered data and try again. In case of unsuccessful attempts try to proceed with payment later.
The funds on your card are insufficient to make payment. You should replenish the card with any method provided by your bank.
If the funds were sufficient and you have already made payment that ended with any mistake, it is possible that this amount has been blocked and is not available. To unlock the amount, you can call or write to the store where you made an unsuccessful payment or call QAZKOM Call-Center. Tell any payment data that are available to you
Time and date of transaction
Transaction reference (RRN number)
IMPORTANT! Never give a full card number! It is not safe.
If you need to give the number, give only first 6 and last 4 figures, these data is sufficient to identify your transaction.
The bank that issued your card introduced some restrictions on its use. Internet transactions are forbidden on the card. Please contact the Bank that serves you to understand the reason and put away the restrictions.
If you are using a QAZKOM card, you can manually disable the restriction to make online payments at Homebank.kz or call QAZKOM Call-Center.